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Kay Rose Collection
PRIVACY

SHIPPING, PRIVACY, & USAGE POLICY


SHIPPING AND HANDLING

Rose Petals Designs will ship all packages via USPS. Allow up to 72 hours (3 days)
for your order to process before shipped. Postal service is the method of shipping
and could take up to 10 days or less to receive. All postal service orders will ship
with delivery of confirmation.


RETURNS AND EXCHANGES POLICY

All returns are accepted within 30 days of the purchase date in the original condition
as shipped. All returns must be accompanied by a copy of the sales receipt and shipped in the same box if possible. All returns must have the name brand Hang Tags on the merchandise and not removed. All returns should be fully insured for the value of the merchandise to protect yourself in case of loss.  Rose Petals Designs is not responsible for any return that is lost. All returns will be refunded by original method of payment.  Shipping and handling cannot be refunded. All returns may take up to 7 to 10 days to process once received in our shipping and return center.  A copy of your receipt in the box should expedite the process. All returns shipped to: 

Rose Petals Designs
3503 Springbrook Street,
Dallas, Texas 75205.


EXCHANGES

If an exchange is needed for any reason, please go to the website, www.kayrosecollection.com and click on the CONNECT button.  There you are able
to send an e-mail to Kay Rose or staff, requesting what you wish to exchange.  Please
give a full description of the item and if it is the color or size and we will get back with
you with 24 hours on the availability of your request.  Best results for an exchange happen if done as quickly as possible.  E-mail sent to info@kayrosecollection.com. If not available at that time, we will check to see if and when it might come back in stock.


PRIVACY 

Rose Petals Designs’ goal is to give our customers excellent service  We understand the
importance of privacy for our customers with their personal information and we are committed to handling this information with utmost confidentiality.


WEBSITE USAGE

Rose Petals Designs website wants to provide complete and accurate information at all
times.  However, there is the possibility that a technical or human error has occurred
in the availability of inventory or pricing of merchandise.  Our company, Rose Petals
Designs, reserves the right to correct any error, including after an order has been submitted. Rose Petals Designs reserves rights to change or update any information without prior notice. If this inconvenience should occur, we apologize  to customers.